It’s a sad state of affairs alright.
I had mixed fortunes earlier this year. Required an ambulance for my son, two arrived within 6 minutes and 4 paramedics in total. Admitted to hospital and received first rate service throughout.
Whilst there I did overhear a woman register at the a&e and her complaint was a blocked nose. Even when the registrar asked her to confirm it was just a blocked nose she insisted on seeing a doctor. I wonder how much nonsense like that clogs the system