So received a letter in respone to my claim (in my email spam folder) basically telling me they are disappointed I’d referred the case to the ombudsman as theiy have a 60 day turnaround policy for dealing with conplaints etc. and asking me to upload photos of the meters as evidence if my usage to expidite the matter.
I was fucking seething (had a few drinks yesterday) and got the laptop out and bashed out a 2 page letter in response calling them absolute incompetent cunts and to not contact me again, I am refusing to deal with them other than through the ombudsman.
After I finished the response and sent it I was trying to upload the documents to my case with the ombudsman byt there was a problem with the site preventing me from doing so. Turns out it was my mates on the windup.
Fucking reg. Thank fuck I couldn’t upload the docs to the case or I’d be kissing goodbye to any money on this one