Correct. I’m hopefully only in the workforce for another 5-7 years. By that point, AI is going to have entirely replaced a significant chunk of the workforce.
Hursty as with all technology advances new roles are created and people will need to adapt and refill to fulfil them.
Most studies are suggesting that the number of new roles created is going to fall a very long way short of the number of people that are displaced by AI. I’ve seen a few estimates of 300 million jobs being lost globally by 2028, and around 36 million being created.
Hursty I genuinely believe the human elements of the workplace will become more valuable as they are harder for AI to replace
Yes and no. I’m working with an agentic LLM at the moment for use in a customer services setting. We’ve run a couple of pilot programmes that show:
a) the customer is incapable of telling the difference between a human and AI on the call.
b) customers feel that the AI demonstrates better empathy, critical reasoning and problem resolution than a human
Team working and collaboration remain challenging, but brains way smarter than mine are already working on how to solve for that.
